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PC

  • Image only without a physical green screen

    • Option 1 

      • Zoom Desktop Client for PC, version 4.4.53582.0519 or higher

      • Windows 7, 8, or 10 64-bit

      • 4th generation i7 quad-core or higher processor

    • Option 2

      • Zoom Desktop Client for PC, version 4.5.4 (5422.0930) or higher

      • Windows 10 64-bit

      • 6th generation Intel i5 Dual core or higher processor

      • If CPU is not i7 quadcore or higher, integrated GPU enabled and integrated GPU's graphics driver version 23.20.xx.xxxx or higher

    Note: Due to issues with compatibility with Intel CPUs using the HD 620 graphics processor, devices using those processors, must use a physical green screen.

  • Image only with a physical green screen

    • Zoom Desktop Client for PC, version 3.5.53922.0613 or higher

    • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

  • Video or image without a physical green screen

    • Zoom Desktop Client for PC, version 4.6.4 (17383.0119) or higher

    • Windows 7, 8, or 10 64-bit

    • Supported processor

      • 6th generation i5 quad-core or higher, except u-series

      • 4th generation i7 quad-core or higher

      • Any processor with a logical core of 8 or higher and frequency of 3.0GHz or higher

  • Video or image with a physical green screen

    • Zoom Desktop Client for PC, version 4.6.4 (17383.0119) or higher

    • Windows 7, 8, or 10 64-bit

    • Supported processor

      • 6th generation i5 dual-core or higher processor, except atom and y-series

      • i5 quad-core or higher processor

      • Any processor with a logical core of 6 or higher and a frequency of 3.0GHz or higher

Mac

  • Image only without a physical green screen

    • Zoom Desktop Client for Mac,  4.6.0 (13614.1202) or higher

    • 4th generation i7 quad-core or higher processor

    • 6th generation i5 dual-core or higher processor

      Note: 6th generation i5 dual-core processor, requires MacOS 10.14 or higher

  • Image only with a physical green screen

    • Zoom Desktop Client for Mac, version 3.5.53922.0613 or higher

    • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

  • Image or video without a physical green screen

    • Zoom Desktop Client for Mac, version 4.6.4 (17383.0119) or higher

    • macOS 10.9 or later

    • Supported processor

      • i5 quad-core or higher

      • 6th generation i7 dual-core or higher, with macOS 10.14 or later

      • Any processor with a physical core of 8 or higher

  • Image or video with a physical green screen

    • Zoom Desktop Client for Mac, version 4.6.4 (17383.0119) or higher

    • macOS 10.9 or later

    • Supported processor

      • 6th generation i5 dual-core or higher processor, except atom and y-series

      • i5 quad-core or higher processor

      • Any processor with a physical core of 8 or higher

Linux

  • Zoom Desktop Client for Linux, version 2.0.91373.0502 or higher

  • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

  • A physical green screen

iOS

  • Zoom Mobile App for iOS, version 4.1.27541.0627 or higher

    • iPhone 8, 8+, or X

    • iPad Pro and the 5th and 6th generation iPad 9.7

Troubleshooting

If you are experiencing issues with Virtual Background, try the following troubleshooting tips:

  • Manually pick the background color to ensure the correct color is selected.
  • Ensure that the background is a solid color with minimal shadows.
  • Ensure that your green screen color does not match your shirt or eye color.
  • Ensure that your face is well lit.

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https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background

If you continue to experience issues, contact Zoom Technical Support.