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LumiNUS Cloud Recording

For meetings scheduled in LumiNUS Conferencing [after 01 March 2020], and you had Recorded to the Cloud. 
Go to Past Sessions, click on the ... and click
Publish Cloud Recording.

Cloud Recording

Sign in to your NUS Zoom web portal.
In the navigation menu, click Recordings.
You will see the list of cloud recordings that you had started.
Click Share to display the recording link information and sharing settings, such as disabling downloads from viewers and requiring a password to view.
More to access the download or delete option.
Meeting Title if you'd like to trim an the start and end of the recording.

Local Recording

PC: C:\Users\User Name\Documents\Zoom\Session Title
Mac: /Users/User Name/Documents/Zoom/Session Title
Once converted, you can upload the MP4 file to your preferred video hosting site.

The conversion will be interrupted and caused an error if there is insufficient dis space or the laptop was shut down when conversion is in progress.

Check your "Disk space" and try and free up some space if it is low. 
Do not convert local recording files by double-clicking the Zoom files.
Follow the steps below to convert the files.

1.    Sign in to the Zoom Desktop Client.
2.    Click the Meeting tab.
3.    Click the Recorded tab.
4.    Select the meeting topic with the local recording.
5.    Click the (...)
6.    Click Convert.

Zoom Guide: 
If you still need help, share the file via nBox and share it with the Webconferencing Helpdesk.

Still not too sure where...

The one who schedule and host the session can check the Web Portal.
Click on Recordings > Cloud Recordings or Local Recordings. 

It could also be that another participant was actually recording the meeting. Could be another host or another participant that you had granted permission to record. If this is the case, then it will record to their computer.

  1. Right click on the click_to_convert_01.zoom file.
  2. "Open With"
  3. "More Options"
  4. "Chose Another App from This PC"
  5. Choose "This PC" on the left navigation
  6. Search for zTscoder.exe on the PC

     Show hidden files
    • Open File Explorer from the taskbar. 

    • Select View > Options Change folder and search options.

    • Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.